Conflict resolution training primarily aims to:

Conflict resolution training is designed to equip individuals with the skills necessary to handle disputes and disagreements effectively. By enhancing interpersonal skills, participants learn how to communicate better, listen actively, and understand different perspectives. This training helps them to de-escalate conflicts and foster a more collaborative environment, which is particularly important in correctional settings where tension can often be high.

Improving interpersonal skills leads to more positive interactions not only among staff but also between staff and inmates. It emphasizes empathy, negotiation techniques, and problem-solving abilities, all of which contribute to constructing a more peaceful and productive atmosphere. This focus on communication and understanding contrasts sharply with the options that involve increasing hostility, limiting communication, or encouraging aggression, which would be counterproductive to the goals of conflict resolution training.